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ITIL Priority Matrix: How to Implement, Configure and Optimize with Jira Service Management

It’s a known fact that ITIL priority matrix can decrease service downtime, improve customer and agent experience, and make the request and change processes more efficient. In this one-hour webinar, we’ll discuss industry best practices and go hands-on with JSM configuration.
Topics covered:

1.) What is ITIL Priority Matrix ?
2.) How to create a Priority Matrix in JSM
3.) Prioritizing in JSM
4.) Best practices in JSM for using Priority Matrix
5.) Hands-on session on JSM configuration

The presenter for this session is Travis Alexander who is a certified Atlassian Consultant & ITSM expert at Empyra with 10+ years of experience working with enterprise customers. This live webinar will be a practical guide with real-life case studies and hands-on step by step configurations that will go far beyond what the YouTube videos and training courses cover. It is an interactive session, hence we urge you to come up with your questions and be active in the discussions.

Feb 24, 2023 12:00 PM in Central Time (US and Canada)